Privacy Policy

Last Updated: May 29, 2025

Introduction

MN Plumbing & Home Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://mnplumbingandhomeservices.com) or use our SMS services. By using our website or SMS services, you consent to the practices described in this policy.

Information We Collect

We collect the following types of personal information:

  • Personal Identifiers: Name, email address, phone number, IP address, or other identifiers you provide.

  • Device Information: IP address, device type, operating system, browser type, and other technical data.

  • SMS-Related Data: Phone numbers, content of SMS messages (e.g., conversational, promotional, or informational messages), and opt-in/opt-out preferences.

  • Usage Data: System logs, call detail records, and metadata about communications (e.g., timestamps, message frequency).

  • Voluntarily Provided Information: Information you provide through forms, surveys, or integrations with third-party applications.

How We Collect Information

We collect information:

  • Directly from you when you submit forms, sign up for SMS notifications, or interact with our services.

  • Automatically through log data and analytics tools when you visit our website.

  • Via our SMS service provider’s platform for SMS communications, including opt-in consent and message content.

How We Use Your Information

We use your personal information to:

  • Communicate with you via SMS for conversational, promotional, or informational purposes (e.g., appointment reminders, account updates, or service confirmations).

  • Provide and improve our services, including responding to support requests and personalizing your experience.

  • Verify your identity to prevent fraud and comply with applicable U.S. laws, including the Telephone Consumer Protection Act (TCPA).

  • Conduct analytics to enhance website and SMS performance.

  • Comply with legal obligations, such as maintaining call detail records or responding to lawful requests from public authorities.

  • Detect and prevent spam, fraud, or violations of our SMS service provider’s policies.

We may use artificial intelligence or machine learning to improve our services, but we do not share SMS opt-in consent with third parties for marketing purposes.

SMS-Specific Practices

SMS Consent Communication

Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes, in compliance with the TCPA.

Types of SMS Communications

If you consent to receive SMS messages from us, you may receive messages for:

  • Conversational Purposes: Messages related to customer service or direct communication.
    Example: “Hello, this is MN Plumbing & Home Services. Your appointment is scheduled for tomorrow at 10 AM. Reply STOP to opt out of SMS messaging at any time.”

  • Promotional Purposes: Offers, discounts, or marketing campaigns (with prior express written consent, as required by the TCPA).

  • Informational Purposes: Account updates, reminders, or service notifications.

Message Frequency

Message frequency varies depending on the communication type. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status. Promotional messages may be sent less frequently, based on your preferences.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary for domestic messages.

Opt-In Method

You may opt in to receive SMS messages by:

  • Checking the SMS consent box on our online forms at https://mnplumbingandhomeservices.com, such as during appointment scheduling or service requests, providing express written consent as required by the TCPA.

  • Example consent language:
    “I consent to receive promotional, informational, or conversational SMS from MN Plumbing & Home Services. Reply STOP to opt out; Reply HELP for support. Message and data rates may apply. Message frequency varies. See our Privacy Policy at https://mnplumbingandhomeservices.com/privacy-policy.”

Opt-Out Method

You can opt out of SMS messages at any time by:

  • Replying “STOP” to any SMS message.

  • Contacting us directly at Info@MNPlumbing.com or 952-522-2231.

Help

If you experience issues, reply “HELP” to any SMS message or contact us at Info@MNPlumbing.com or 952-522-2231.

Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt out at any time by texting “STOP.”

  • For assistance, text “HELP” or visit our Privacy Policy at https://mnplumbingandhomeservices.com/privacy-policy and Terms & Conditions at https://mnplumbingandhomeservices.com/terms-and-conditions.

  • Message frequency varies.

We comply with U.S. SMS regulations, including:

  • Obtaining express written consent before sending marketing or promotional SMS, as required by the TCPA.

  • Limiting SMS to 50 messages per originating number per minute (or higher with high-volume SMS solutions).

  • Registering all SMS campaigns with The Campaign Registry (TCR).

  • Avoiding purchased or third-party-generated lead lists.

How We Share Your Information

We may share your personal information with:

  • Our SMS service provider and its affiliates to provide SMS and other services.

  • Service providers for analytics, marketing, or technical support, under strict confidentiality agreements.

  • Public authorities when required by law, such as for national security or law enforcement purposes.

We do not share SMS opt-in consent or phone numbers collected for SMS purposes with third parties for marketing purposes.

Your Privacy Rights

Under U.S. laws, such as the California Consumer Privacy Act (CCPA) for California residents, you have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications by replying “STOP” to SMS or clicking “unsubscribe” in emails.

  • Opt out of the sale or sharing of your personal information, if applicable.

  • Limit the use or disclosure of your sensitive personal data, subject to applicable law.

To exercise these rights, contact us at Info@MNPlumbing.com.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Security

We implement measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or SMS services constitutes acceptance of the updated policy.

Contact Us

For questions or concerns, contact us at:
MN Plumbing & Home Services
Info@MNPlumbing.com
952-522-2231
12040 Riverwood Cir, Burnsville, MN 55337

For SMS-specific inquiries, reply “HELP” to any message or contact us directly.