Terms & Conditions

Last Updated: May 29, 2025

1. Acceptance of Terms

By accessing or using the website or SMS services of MN Plumbing & Home Services (“we,” “us,” or “our”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use our services.

2. Use of Services

Our services include access to our website (https://mnplumbingandhomeservices.com) and SMS communications. You agree to:

  • We are using the services in compliance with all applicable U.S. laws, including the Telephone Consumer Protection Act (TCPA), and these Terms.

  • Provide accurate information when registering or opting into SMS services.

3. SMS Services

Our SMS services are subject to U.S. SMS regulations and The Campaign Registry (TCR) requirements. You agree to:

SMS Consent Communication

Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes, in compliance with the TCPA.

Types of SMS Communications

If you consent to receive SMS messages, you may receive messages for:

  • Conversational Purposes: Messages related to customer service or direct communication.
    Example: “Hello, this is MN Plumbing & Home Services. Your appointment is scheduled for tomorrow at 10 AM. Reply STOP to opt out of SMS messaging at any time.”

  • Promotional Purposes: Offers, discounts, or marketing campaigns (with prior express written consent, as required by the TCPA).

  • Informational Purposes: Account updates, reminders, or service notifications.

Message Frequency

Message frequency varies depending on the communication type. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status. Promotional messages may be sent less frequently, based on your preferences.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary for domestic messages.

Opt-In Method

You may opt in to receive SMS messages by:

  • Checking the SMS consent box on our online forms at https://mnplumbingandhomeservices.com, such as during appointment scheduling or service requests, providing express written consent as required by the TCPA.

  • Example consent language:
    “I consent to receive promotional, informational, or conversational SMS from MN Plumbing & Home Services. Reply STOP to opt out; Reply HELP for support. Message and data rates may apply. Message frequency varies. See our Privacy Policy at https://mnplumbingandhomeservices.com/privacy-policy.”

Opt-Out Method

You can opt out of SMS messages at any time by:

  • Replying “STOP” to any SMS message.

  • Contacting us directly at Info@MNPlumbing.com or 952-522-2231.

Help

If you experience issues, reply “HELP” to any SMS message or contact us at Info@MNPlumbing.com or 952-522-2231.

Standard Messaging Disclosures

Additional requirements that we follow:

  • Limit SMS to 50 messages per originating number per minute (or higher with high-volume SMS solutions).

  • Avoid using purchased or third-party lead lists.

  • Comply with TCR registration for all SMS campaigns.

4. Our Prohibited Activities

We commit to not engaging in the following activities in connection with our services:

  • Using the services for illegal, fraudulent, or abusive purposes.

  • Sending SMS messages containing violence, hate speech, adult content, or references to controlled substances.

  • Using automated tools to send SMS in violation of our SMS service provider’s policies.

  • Misrepresenting our identity or using unbranded/shortened links in SMS messages.

Should we become aware of any such activities, we will take appropriate action to ensure compliance, which may include suspension or termination of the affected services.

5. Intellectual Property

All content on our website, including text, graphics, and logos, is owned by or licensed to us and protected by U.S. intellectual property laws. You may not reproduce or distribute content without permission.

6. Limitation of Liability

To the fullest extent permitted by U.S. law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the services. Our total liability shall not exceed the amounts paid by you for the services in the prior six months.

7. Termination

We may suspend or terminate your access to the services if you violate these Terms, engage in fraudulent activity, or interfere with our network, as permitted by our SMS service provider’s policies. You may terminate your use at any time by opting out of SMS or ceasing to use the website.

8. Modifications

We may update these Terms periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the services constitutes acceptance of the updated Terms. If a change is materially detrimental and not required by law, you may object within 10 days of notice, and we will negotiate in good faith or terminate the affected services.

9. Governing Law

These Terms are governed by the laws of the State of Minnesota. Any disputes will be resolved through good-faith negotiations.

10. Contact Us

For questions or concerns, contact us at:
MN Plumbing & Home Services
Info@MNPlumbing.com
952-522-2231
12040 Riverwood Cir, Burnsville, MN 55337

For SMS-specific inquiries, reply “HELP” to any message or contact us directly.